Returns & Exchanges

We want you to love your home. If you are not completely satisfied, we accept returns of unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Return

  Visit our online return portal and enter your order number and zip code to generate a return request.

• 2.
  Print Label

  Download and print the prepaid shipping label provided via email.

• 3.
  Package Items

  Securely pack the items in their original Fairmont Store US packaging, ensuring all tags are attached.

• 4.
  Drop Off

  Drop off your package at any authorized carrier location. Refunds are processed within 5-7 business days of receipt.